Shipping policy


Thank you for your order!  We aim to provide clear expectations regarding delivery times and costs.

⏱️ Order Processing & Fulfillment

Fulfillment Time: This is the time it takes to create your custom art print.

  • Average Time: Orders typically take 2–5 business days to be printed, framed (if applicable), and prepared for shipping.

  • What is a business day? Monday through Friday, excluding public holidays.

  • Note: Fulfillment time is an estimate, not a guarantee, and does not include shipping time.

📦 Shipping Times & Methods

Once your art print is fulfilled, the shipping time begins. You will receive a separate email notification with tracking information once your order ships.

Region Shipping Method Estimated Transit Time (After Fulfillment)
US Domestic Standard 3–4 business days
Express 1–3 business days
International Standard 5–20 business days (Varies by country)
Express 1–3 business days (Varies by country)


  • Total Estimated Delivery Time (EDT): Fulfillment Time + Shipping Time.

  • Split Shipments: Art prints, especially posters, framed posters, and canvases, are often shipped separately from other product types (like mugs or apparel) to ensure safe delivery. If you order multiple products, they may arrive in separate packages with separate tracking numbers.

🗺️ International Shipping & Customs (DDU)

We ship worldwide! However, international orders may be subject to additional fees and delays imposed by the destination country.

Delivered Duty Unpaid (DDU)

All international shipments are sent on a Delivered Duty Unpaid (DDU) basis. This means:

  • The customer (buyer) is responsible for paying all applicable import duties, customs taxes, and administrative fees once the shipment arrives in their country.

  • These charges are not included in the item price or shipping cost calculated at checkout.

  • The shipping carrier (e.g., FedEx, DHL, local postal service) will contact you directly to request payment for these fees before delivering your order.

Failure to pay these duties and taxes will result in the package being held by customs or returned to the Printful facility, and we cannot issue a refund in this case.

🔎 Tracking Your Order

  • You will receive a Shipping Confirmation Email with your tracking number as soon as your order leaves the Printful fulfillment center.

  • You can track your package directly using the link provided in the email.

  • Delayed Orders: If your Estimated Delivery Time (EDT) has passed, please wait an additional 5 business days as occasional carrier delays can occur. If your order still hasn't arrived, please contact us at joe@joegaffney.com.

❓ Lost in Transit

If the tracking information shows the package was successfully delivered but you have not received it, please:

  1. Verify the shipping address on your order confirmation.

  2. Check your mailbox and surrounding areas.

  3. Ask neighbors if they accepted the package by mistake.

  4. Contact your local post office or shipping carrier using the provided tracking number.

We are not responsible for packages marked as "Delivered" by the carrier. However, if a package is verifiably lost by the carrier (e.g., tracking stops updating for an extended period), we will work with Printful to file a claim and send a replacement.