Refund policy


Thank you for supporting our art! Because your order is custom-made just for you using our production partner, Printful, our policies differ from standard retail stores. By placing an order, you agree to the terms outlined below.

30-Day Policy for Damages, Defects, & Lost Packages

We stand behind the quality of our prints.

  • Damaged, Defective, or Misprinted Items: Claims must be submitted within 30 days after the product has been received.

  • Lost in Transit: For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date.

Covered Costs: Claims deemed an error on our or Printful's part are covered entirely at our expense.

How to Report an Issue:

Please inspect your order immediately upon arrival. If there is an issue, we need to know right away!

  1. Contact Us: Email us at joe@joegaffney.com within the 30-day window.

  2. Provide Evidence: You must include clear, high-resolution photographs that show the damage/defect, the packaging (if it arrived damaged), and the packing slip or order number.

  3. Resolution: If the error is verified, we will arrange a free replacement or a full refund. You generally will not need to return the damaged item.

Non-Returnable Items & Buyer's Remorse

Since every item is printed specifically for your order, we do not accept returns, refunds, or exchanges for buyer's remorse or sizing errors.

  • Change of Mind: We do not offer refunds if you simply changed your mind.

  • Incorrect Size or Product Ordered: Please double-check sizing guides before purchasing. Any size exchanges or customer-requested returns are offered solely at our expense and discretion. If we choose to grant an exchange, a new order must be placed at your expense.

  • Hygiene & Sealed Goods: For health and safety reasons, Printful does not accept returns of sealed goods (such as, but not limited to, face masks). Any returned face masks cannot be reshipped and will be immediately disposed of.

Shipping Address Errors & Unclaimed Packages

Please ensure your shipping information is 100% accurate at checkout.

  • Wrong Address: If you provide an address considered insufficient by the courier, the shipment will be returned to the Printful facility. You will be liable for all reshipment costs once we confirm an updated address with you.

  • Unclaimed Shipments: If a delivery goes unclaimed and is returned to the facility, you will be liable for the cost of reshipping the package to yourself.

  • The 30-Day Deadline: Printful holds returned shipments by default. However, unclaimed returns are donated to charity after 30 days.

International Notifications (European Union)

Notification for European Union (EU) Consumers

According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

 

  1. The supply of goods that are made to the consumer's specifications or are clearly personalized.

     

  2. Sealed goods which were unsealed after delivery and thus are not suitable for return due to health protection or hygiene reasons

Because our items are custom-printed, Printful and this store reserve the right to refuse standard 14-day EU returns at our sole discretion.

Refunds (If Approved)

If a refund is approved (due to damage, printing defect, or an approved exception), it will be processed immediately.

  • Refunds are automatically issued to your original payment method.

  • Please allow up to 10 business days for your bank or credit card company to post the refund.

  • If more than 15 business days have passed since your approval, please contact us at joe@joegaffney.com.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.